Update: Thanks For The Spam Sendgrid 2022-01-26
I got a "How Did We Do?" email from Sendgrid this afternoon. I clicked on the link, selected disappointed twice, then added the following note:
Three days wait before starting to investigate a spam issue is ridiculous. Providing zero information about what you find and what you do about it is totally unnecessary and insulting. Going around destroying the reputation of IP's is a dick move. https://multirbl.valli.org/lookup/18.104.22.168.html
Thanks For The Spam Sendgrid 2022-01-24
email has been around since about 1981, but back then nobody had any idea what spam would be like. In case you didn't know, almost all email is spam. People who manage email servers often invest a lot of time and effort in detecting, marking, and deleting massive amounts of spam while hopfully letting the rare legitimate email through. They also have to ensure that the IP address their outbound mail comes from has a good reputation. It can take years to cultivate a good reputation and mere seconds to destroy it. Frequently, wankers who want to send out vast amounts of what I would call spam but they would call marketing will use the services of an organization like Sendgrid. These organizations don't care about IP reputation, they just smash out the bullshit mail and rotate to new IP addresses when they get flagged as spammers. Leaving a wake of e-crippled IP addresses in their wake.
Because I have no life I like to monitor my log files for dipshit activity. As a result, a few days ago I sent an email to Sendgrid saying:
What exactly is this shit? And what do I have to do to keep you from
hammering my server with spam?
... followed by a bunch of log entries showing one of their IP addresses hammering a bunch of obvious spam attempts at my server. I immediately got a reply saying:
Thanks for contacting Twilio Support for your SendGrid inquiry. We strive to provide excellent service, and will respond to your request as soon as possible, based on perceived priority. In the meantime, here are the top viewed articles to help answer your questions:
... followed by some corporate stoogery links to various Sendgrid related information, none of which has anything to do with them being spammers. Then in their effort to "strive to provide excellent service" they waited three days. Then I got two messages from them at the same time. The first said:
Thank you for taking the time to reach out to report this unwanted activity to the Twilio SendGrid Abuse Team. We are investigating the account from which the unwanted email appears to have been sent and will take any and all necessary actions to resolve the issue in a timely manner.
Due to security and privacy guidelines, we are unable to provide additional information about this incident at this time. We are vigilant in our efforts to prevent this abuse from continuing, and your report is appreciated as it helps our efforts.
Thank you again for sending us this report, and please continue to reach out to Twilio SendGrid should the need arise again in the future. It is through such communications as yours that we are able to endeavor to keep our service free from this type of activity.
Compliance Operations Team
and the second one said:
Your ticket, #7784808 has been deemed solved.
So the general idea is... "Now that the spam problem you reported has had three days to fester, we are going to look in to it. We won't tell you what we find, or what we do about it. Fuck you very much.". That's right fellers, keep the steamroller running. Bah.